Icinga support Contracts

Icinga Support Levels


Starter

 

Basic

 

Premium

Enterprise

 

Mo. – Fr. 9:30 – 5:30

Mo. – Fr. 9:30 – 5:30

Mo. – Fr. 9:30 – 5:30

Mo. – So. 24×7

  • Response times

  • Level 3: NBD
  • Level 2: NBD
  • Level 1: NBD

  • Response times

  • Level 3: 8h
  • Level 2: NBD
  • Level 1: NBD

  • Response times

  • Level 3: 4h
  • Level 2: 8h
  • Level 1: NBD

  • Response times

  • Level 3: 2h
  • Level 2: 4h
  • Level 1: NBD

  • Conditions

  • 15 support cases
  • max. 500 Icinga Hosts
  • 1 Contact
  • 1 Icinga Camp ticket

15

  • Conditions

  • unlimited support cases
  • unlimited Icinga Hosts
  • 2 Contacts
  • 1 Icinga Camp ticket

  • Conditions

  • unlimited support cases
  • unlimited Icinga Hosts
  • 3 Contacts
  • 2 Icinga Camp ticket

  • Conditions

  • unlimited support cases
  • unlimited Icinga Hosts
  • 5 Contacts
  • 3 Icinga Camp ticket

  • Support channels

  • email
  • phone
  • remote support
  • remote support days: 0
Support channels
  • email
  • phone
  • remote support
  • remote support days: 0

 

  • Support channels

  • email
  • phone
  • remote support
  • remote support days: 1

  • Support channels

  • email
  • phone
  • remote support
  • remote support days: 2

  • Support­­ modules

  • Support for 1 server
  • Support for addons
  • 24×7 cases/year
  • Access to Icinga Stack

  • Support­­ modules

  • Support for 2 servers
  • Support for addons
  • 24×7 cases/year
  • Access to Icinga Stack

  • Support­­ modules

  • Support for 5 servers
  • Support for addons
  • 24×7 cases/year
  • Access to Icinga Stack

  • Support­­ modules

  • Support for 10 servers
  • Support for addons
  • 24x 24×7 cases/year
  • Access to Icinga Stack
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